Your cart
Close Alternative Icon

Returns

Returns: 
I gladly accept returns, exchanges, and cancellations 
Contact me within: 14 days of delivery 
Ship items back within: 30 days of delivery 
Request a cancellation within: 6 hours of purchase

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: 
* Custom or personalized orders 
* Items on sale

At any time please feel free to contact me at dana@theladybride.com

Conditions of return: 
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dana@theladybride.com and send your item to: Arlozorov 5th, 6, Ramat Gan 5248105 Israel.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
There will be a 75% refund for unclaimed packages due to local taxes or for any other reason.
In a case of express shipping unclaimed packages sometimes there are customs and processing fees that will be deducted from the total order amount according to the amount charged.